Privacy Policy | Crack.info

1. Introduction

Crack.info ("we", "us", "our") respects your privacy and is committed to protecting the personal data and wallet materials you share with us. This Privacy Policy explains what we collect, why we collect it, how it is processed, and how it is destroyed after your case is closed.

2. Data We Collect

We only collect information necessary to perform a recovery: your contact details (email, Telegram handle), wallet type and metadata, encrypted files you upload (keystore, wallet.dat, backups), partial password hints, and any case notes you provide. We do not collect government IDs, financial details, or browsing data beyond standard security logs.

3. How We Use Your Data

Your data is used exclusively to analyze the case, run recovery procedures on isolated hardware, communicate progress, and deliver the recovered wallet. We never use client materials for training models, marketing, analytics, or any purpose unrelated to your case.

4. Confidentiality (NDA)

All cases are covered by a Non-Disclosure Agreement. Only authorized engineers assigned to your case can access your materials. Access is logged, segregated by case, and reviewed.

5. Storage & Security

Encrypted files and credentials are processed inside air-gapped, offline workstations. Data at rest is stored on encrypted volumes; data in transit uses end-to-end encrypted channels. We do not store wallet materials on cloud providers or shared infrastructure.

6. Data Retention & Deletion

All client materials (uploads, recovered keys, intermediate artifacts) are permanently and irreversibly deleted within 7 days after case closure or delivery. Contact records may be retained for a limited period solely for accounting and dispute resolution, then anonymized.

7. Sharing With Third Parties

We do not sell, rent, share, or disclose your data to any third party. We do not use third-party analytics or advertising trackers on case-related communications. Limited infrastructure providers (e.g. email delivery) may process metadata only, never wallet contents.

8. Your Rights

You can request access to your stored data, request early deletion, or withdraw your case at any time. To exercise these rights, contact us through the channels listed on the homepage.

9. Cookies & Website Analytics

The Crack.info website uses only essential cookies required for session and security. We do not run advertising trackers, fingerprinting, or behavioral profiling.

10. Children's Privacy

The Service is intended for adults only. We do not knowingly collect data from anyone under 18 years of age.

11. International Transfers

Recovery work may be performed by engineers located in different jurisdictions. All transfers between team members occur over encrypted channels and remain bound by the same confidentiality terms.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The 'Last updated' date at the top of the page reflects the latest revision. Material changes will be communicated to active clients.

13. Contact

For privacy questions or data requests, contact us through the form on the homepage or via the contact channels listed there.